Hire On-Demand Resources

A Dedicated Team for Outsourcing Support consists of professionals solely assigned to oversee and support your business operations. Unlike shared support models, where one team serves multiple clients, a dedicated support team concentrates exclusively on your company. This deep involvement in your business processes, culture, and goals enables them to provide customized support that perfectly aligns with your unique needs.

Outsourced technical support services may be offered through a variety of channels, including phone, email, chat, or remote access. In many cases, the provider will offer 24/7 support to ensure that issues can be addressed promptly, regardless of the time of day or night.

Some outsourced technical support providers may also offer additional services, such as IT consulting, software development, and network security, to help businesses ensure that their technical infrastructure is up-to-date and secure.

Overall, 24x7serversupport outsourcing technical support can provide businesses with access to expertise, flexibility, and cost savings that may not be possible with an in-house team. However, it is important to carefully evaluate potential providers to ensure they have the skills, experience, and resources necessary to meet your specific technical support needs.

CertificationRHCE Certified
ExpertiseLinux | Windows | cPanel | Plesk
Work Experience0.5-1yrs
English CommunicationGood
Contact MediumLive Chat | Phone Call | Skype
Working Hours48 hrs/week
Skill SetServer Monitoring | Initial ticket replies | Ticket SLA Maintaning | L1 Support
ChargesUSD $5/hr
    • Purely White-labelled Support
    • Helpdesk – WHMCS, Kayako, Custom helpdesk
    • Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
    • 1 hour response time
    • 24 hours resolution time
    • Complete Server Management
    • Basic Server Security
    • Instant Communication with Datacenter
    • Ticket, Live Chat support
CertificationRHCE | cPanel Certified
ExpertiseLinux | Windows | cPanel | Plesk | Backup | Migrations
Work Experience1-2yrs
English CommunicationGood
Contact MediumLive Chat | Phone Call | Skype
Working Hours48 hrs/week
Skill SetServer Monitoring | Investigation & Troubleshooting | Ticket Replies | Escalation | L2 Support
ChargesUSD $8/hr
  • Purely White-labelled Support
  • Helpdesk – WHMCS, Kayako, Custom helpdesk
  • Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
  • 30 min response time
  • 24 hours resolution time
  • Basic Server Security
  • Instant Communication with Datacenter
  • Ticket, Skype, Live Chat support
CertificationRHCE | Windows | Cloud Certified
ExpertiseLinux | Windows | Bash Scripting | Backup | Migration | Database replication | Cluster
Work Experience4+ yrs
English CommunicationGood
Contact MediumSkype
Working Hours48 hrs/week
Skill SetEscalation | DR | Environment Setup | Security & Hardening
ChargesUSD $10/hr
  • Purely White-labelled Support
  • Helpdesk – WHMCS, Kayako, Custom helpdesk
  • Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
  • 20 minutes initial response time
  • 12 hours resolution time
  • Free Basic Server Monitoring
  • Complete Server Management
  • Advanced Server Security
  • Instant Communication with Datacenter
  • 24×7 availability
  • Ticket and Skype support
CertificationAWS, GCloud, Azure Cloud Certified
ExpertiseLinux | Windows | S3 Backup | Migration | EC2 Management | Cluster Setup | ELB | High-Availability Setup | Disaster Recovery
Work Experience4+ yrs
English CommunicationGood
Contact MediumSkype | Slack | Email
Working Hours48 hrs/week
Skill SetCloud Environment Setup | Cluster setup | Architecture Designing & Deployment | DevOps | Migration
ChargesUSD $15/hr
    • Purely White-labelled Support
    • Helpdesk – WHMCS, Kayako, Custom helpdesk
    • AWS, GCloud, Azure, Alibaba Cloud, Jelastic PaaS
    • Architecture Designing, Deployment
    • Billing Optimization
    • After Support and Management
    • Complete Cloud Environment Management
    • Advanced Cloud Security
    • 24×7 availability
    • Ticket and Skype support

DEDICATED TEAM for end-user Technical Support

We recruit highly qualified graduate students in computer science and computer engineering who hold RHCE + Cpanel certifications, as well as possess extensive work experience in the hosting industry. Our years of experience have made us unparalleled in the industry, providing competitive support and expertise. Hiring dedicated staff for your hosting business offers numerous benefits. The agent is exclusively committed to your company, working according to your schedules and during peak hours. This provides you with the advantage of having remote employees who follow your support procedures and policies.

As technology continues to evolve, so do the demands of end-users seeking technical support. In today’s digital age, it is critical to have a dedicated team of technical experts to provide efficient and effective solutions to end users. Full-time contract work is an excellent option for companies seeking to provide this level of support.

Having a dedicated team for end-user technical support is essential for several reasons. Firstly, it allows for faster response times to technical issues. When a team of experts is available to handle technical problems, the resolution process becomes more streamlined, and downtime is minimized. This ensures that end-users can continue their work with minimal interruptions, leading to increased productivity.

Secondly, a dedicated team can provide a more personalized service to end users. By having a team that is familiar with the company’s products and services, they can provide customized solutions that are specific to the end-users needs. This level of personalized support can lead to higher levels of customer satisfaction and loyalty.

Full-time contract work also provides several benefits for companies seeking to build a dedicated team for end-user technical support. Firstly, it allows for flexibility in staffing. As the demands of end-users change, the company can adjust the number of staff members to meet those demands. This ensures that the team is always the right size to handle the workload.

Secondly, full-time contract work provides cost savings for companies. By outsourcing technical support, companies can reduce their overhead costs associated with hiring and training in-house staff. This allows them to focus on their core competencies and invest in other areas of the business.

In addition to the benefits outlined above, full-time contract work also provides access to a broader pool of technical talent. Companies can leverage the expertise of technical professionals from around the world, ensuring that they have the right skills and knowledge to provide the best support possible.

Our dedicated staffing from India is highly affordable for any hosting company seeking to provide quality support at the best price. Our agents have years of experience in server management, enabling them to troubleshoot complex server-related issues, install server security, monitor logs, and handle server patches. Our server management team has been specializing in Server Management Services since 2007 and has actively managed more than 1000+ cPanel, Plesk, and other cloud application servers, showcasing our team’s confidence and expertise.

Outsourced Technical support | Outsourced Server Management

Seeking a 24×7 outsourced technical support partner or a reliable server management firm that can manage tickets and chats for your web hosting company with incomparable excellence? Look no besides! 24×7 ServerSupport is among the most esteemed and best outsourced hosting service company that offers 24×7 proactive server monitoring, web hosting technical support on OS like Windows, Linux, and control panels like Plesk, DirectAdmin, cPanel, remote server management, and practically all hosting technologies for server owners, web hosts, and data centers of every size.

At 24x7ServerSupport, we help companies take a people-critical view to delivering Outsourced services. Through this approach, our clients realize major improvements in service delivery and business impact, including improved productivity, simplified management of the computing environment, and optimized infrastructure. We specialize in server security, server management, Level-1,2,3 issue fixes before the users realize they are happening. Our focus is to help organizations achieve their business objectives through their most important asset, their people. We have created below 3 packages to achieve the goal for our clients.