Outsourced technical support is a service provided by third-party companies to assist businesses in resolving technical issues that may arise with their products or services. This support can range from providing basic troubleshooting assistance to more complex technical problems that require specialized expertise.
Many businesses opt to outsource their technical support to save on costs associated with hiring, training and maintaining an in-house team. Outsourced technical support providers have teams of trained professionals equipped with the tools and resources to quickly identify and resolve technical problems.
Outsourced technical support services may be offered through a variety of channels, including phone, email, chat, or remote access. In many cases, the provider will offer 24/7 support to ensure that issues can be addressed promptly, regardless of the time of day or night.
Some outsourced technical support providers may also offer additional services, such as IT consulting, software development, and network security, to help businesses ensure that their technical infrastructure is up-to-date and secure.
Overall, 24x7serversupport outsourcing technical support can provide businesses with access to expertise, flexibility, and cost savings that may not be possible with an in-house team. However, it is important to carefully evaluate potential providers to ensure they have the skills, experience, and resources necessary to meet your specific technical support needs.
| Certification | RHCE Certified |
|---|---|
| Expertise | Linux | Windows | cPanel | Plesk |
| Work Experience | 0.5-1yrs |
| English Communication | Good |
| Contact Medium | Live Chat | Phone Call | Skype |
| Working Hours | 48 hrs/week |
| Skill Set | Server Monitoring | Initial ticket replies | Ticket SLA Maintaning | L1 Support |
| Charges | USD $5/hr |
- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
- 1 hour response time
- 24 hours resolution time
- Complete Server Management
- Basic Server Security
- Instant Communication with Datacenter
- Ticket, Live Chat support
| Certification | RHCE | cPanel Certified |
|---|---|
| Expertise | Linux | Windows | cPanel | Plesk | Backup | Migrations |
| Work Experience | 1-2yrs |
| English Communication | Good |
| Contact Medium | Live Chat | Phone Call | Skype |
| Working Hours | 48 hrs/week |
| Skill Set | Server Monitoring | Investigation & Troubleshooting | Ticket Replies | Escalation | L2 Support |
| Charges | USD $8/hr |
- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
- 30 min response time
- 24 hours resolution time
- Basic Server Security
- Instant Communication with Datacenter
- Ticket, Skype, Live Chat support
| Certification | RHCE | Windows | Cloud Certified |
|---|---|
| Expertise | Linux | Windows | Bash Scripting | Backup | Migration | Database replication | Cluster |
| Work Experience | 4+ yrs |
| English Communication | Good |
| Contact Medium | Skype |
| Working Hours | 48 hrs/week |
| Skill Set | Escalation | DR | Environment Setup | Security & Hardening |
| Charges | USD $10/hr |
- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
- 20 minutes initial response time
- 12 hours resolution time
- Free Basic Server Monitoring
- Complete Server Management
- Advanced Server Security
- Instant Communication with Datacenter
- 24×7 availability
- Ticket and Skype support
| Certification | AWS, GCloud, Azure Cloud Certified |
|---|---|
| Expertise | Linux | Windows | S3 Backup | Migration | EC2 Management | Cluster Setup | ELB | High-Availability Setup | Disaster Recovery |
| Work Experience | 4+ yrs |
| English Communication | Good |
| Contact Medium | Skype | Slack | Email |
| Working Hours | 48 hrs/week |
| Skill Set | Cloud Environment Setup | Cluster setup | Architecture Designing & Deployment | DevOps | Migration |
| Charges | USD $15/hr |
- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- AWS, GCloud, Azure, Alibaba Cloud, Jelastic PaaS
- Architecture Designing, Deployment
- Billing Optimization
- After Support and Management
- Complete Cloud Environment Management
- Advanced Cloud Security
- 24×7 availability
- Ticket and Skype support
Seeking a 24×7 outsourced technical support partner or a reliable server management firm that can manage tickets and chats for your web hosting company with incomparable excellence? Look no besides! 24×7 ServerSupport is among the most esteemed and best outsourced hosting service company that offers 24×7 proactive server monitoring, web hosting technical support on OS like Windows, Linux, and control panels like Plesk, DirectAdmin, cPanel, remote server management, and practically all hosting technologies for server owners, web hosts, and data centers of every size.
At 24x7ServerSupport, we help companies take a people-critical view to delivering Outsourced services. Through this approach, our clients realize major improvements in service delivery and business impact, including improved productivity, simplified management of the computing environment, and optimized infrastructure. We specialize in server security, server management, Level-1,2,3 issue fixes before the users realize they are happening. Our focus is to help organizations achieve their business objectives through their most important asset, their people. We have created below 3 packages to achieve the goal for our clients.